Job Description
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in our London office, E1. We are open to a range of flexible working options with one day in the office a week minimum, in line with Crisis’ Hybrid Working Policy.
Contract: Permanent
About the role
As a Data Insight Analyst, you’ll play an important role in helping Crisis turn its ambition to end homelessness into action. By transforming data into meaningful insight, you’ll support decision-making across the organisation, helping colleagues understand our impact, improve services for our members and maximise the resources available to tackle homelessness.
You’ll own the end-to-end analytical process, from building datasets using SQL to developing Power BI dashboards and presenting your recommendations. Working across a varied portfolio of projects, including fundraising campaign analysis, supporter segmentation, income attribution and client services reporting, you’ll help strengthen how Crisis uses data and evidence to measure progress, improve performance and deliver its ten-year strategy.
About you
To be successful in this role, you will have:
Significant analytical experience, with the ability to turn complex data into clear, impactful recommendations.
Strong SQL skills.
Experience creating dashboards to track metrics and visualise insights, ideally using Power BI.
Strong communication and stakeholder management skills, with the ability to present complex information to non-technical audiences.
Working knowledge of charity service delivery, fundraising and commercial activity, public engagement and/or impact evaluation.
Experience with Azure SQL Database, Microsoft Dynamics, customer analysis, digital analytics, Python, or data science techniques would be advantageous.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
Pension scheme with an employer contribution of 8.5%
28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
Enhanced maternity, paternity, shared parental, and adoption pay.
Flexible working around the core hours 10am-4pm
Wellbeing Leave to be used flexibly
And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: 15 November 2026 at 23:59
Interview process: Stage 1 – Test (in person at our office) and Stage 2 Panel interview (online)
Interview date: TBC
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit
https://www.crisis.org.uk/about-us/
To see our work in action please visit:
youtube.com/user/crisishomelessness
www.facebook.com/crisis.homeless
Registered Charity Numbers: E&W1082947, SC040094
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