E-Commerce Manager

Location: London

Salary: £46,920 per annum

Employment type: Permanent

Department: Innovation and Enterprise

Division: Shops from Crisis

Hours per week: 35

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Shop from Crisis exists to deliver sustainable revenue streams to the organisation, raise Crisis’ profile with new audiences and provide opportunities for members. This role heads up a newly formed E-commerce team within the Shop from Crisis retail team. With 9 shops across London and an ambitious growth strategy, we have exciting plans to expand our E-commerce activity and need experienced team members to help us deliver this. 

About the role
As E-Commerce Manager, you will own the delivery of e-commerce financial and operational business plans and influence the development of e-commerce strategy across Crisis retail. Leading a small multi-functional team, you will oversee warehouse operations and customer experience for online sales channels, with a focus on donated goods. You’ll co-ordinate all e-commerce activity, working across multiple teams to develop an optimised, efficient user experience, from marketing strategy through to on site merchandising and development, fulfilment operations and customer service. 

About you
To be successful in this role you will have the following skills and experience:
•    Managing an e-commerce business in high street or fashion retail; ideally with experience of charity retail although this is not essential. 
•    Leading, motivating and developing a cross-functional team to deliver creative solutions for e-commerce requirements.
•    Using research, insight, and analysis to drive activity and achieve results; with a strong commercial focus and understanding of e-commerce KPIs. 
•    Planning and briefing digital marketing campaigns to generate profitable customer acquisition and brand engagement across all key marketing channels. 
•    Using website creation and management tools, including content management and design tools.
•    Significant influencing and communication skills, with the ability to engage diverse stakeholders and build relationships at all levels across the organisation. 

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis

As a member of the team you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
  • Mandatory pension scheme, with an employer contribution of 8.5% 
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness. 

Closing date: Monday 24th May 2021 (at 23:59

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and one of our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:
Registered Charity Numbers: E&W1082947, SC040094


The closing date for this job has now passed.