Street Support Coordinator

Location: Birmingham

Salary: £27,648 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Birmingham

Hours per week: 35

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.  

About the role
This role offers a unique and exciting opportunity to work with the West Midlands Combined Authority (WMCA) Homelessness Taskforce to help establish the digital platform Street Support in the WMCA region. The Street Support Coordinator will help develop high quality information, advice and guidance so that people experiencing homelessness or at risk of homelessness can find the right support services. This role will involve identifying and connecting homelessness services delivered by local authorities, charities, faith, community & grassroot groups and ensuring up to date and accurate information about organisations, services and needs is maintained on the Street Support website.

This role is on a fixed term contract until June 2022. 

About you
We are looking for a dedicated individual who is driven by the desire to build strong connections and positive working relationships with a range of individuals, groups and organisations to prevent and relieve homelessness across the region. To be successful in this role you will have a strong empathy for people experiencing homelessness and share and commit to Crisis’ values.  You will have an eye for attention to detail and have excellent communicative skills, including tact and diplomacy. You will bring experience of working within a busy and fast paced environment. In this role you will be organised and experienced with the use of technology and able to impart high quality information and guidance.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness. 

Working at Crisis 

As a member of the team you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
  • Mandatory pension scheme, with an employer contribution of 8.5%  
  • 25 days’ annual leave which increases with service to 28 days 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.  

How to apply ​​​​​​​
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 13th June 2021 (at 23:59)


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and one of our Recruitment team will contact you to discuss how we can help. 

For more information about our work please visit: 

To see our work in action please visit: 

Registered Charity Numbers: E&W1082947, SC040094 


The closing date for this job has now passed.