Housing Team Leader

Location: Brent

Salary: £40,384 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Brent

Hours per week: 35

About us 
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Brent is currently recruiting a Housing Team Leader to join a busy housing service supporting those homeless or at risk of homelessness in Brent. The Single Homeless Prevention Service (SHPS) is funded through the Life Chances Fund and Brent Council and is delivered in partnership with Crisis Brent and the UK’s leading investor in Social Impact Bonds, Bridges. SHPS supports local people with low to medium support needs who are homeless or at risk of homelessness to remain in their homes or access accommodation in the private rented sector. SHPS receives referrals from Brent Council of individuals who are owed a relief or prevention duty by their local authority. SHPS conducts personal housing plans and supports clients with casework to relief or prevent homelessness and provides eight months’ tenancy sustainment support. SHPS currently supports just under 550 people. The service works with a variety of statutory and voluntary organisations as well as a range of landlords to ensure beneficiaries receive timely and appropriate support to prevent and relief homelessness. 

About the role
SHPS is a payment by results service based on outcomes around client assessments, prevention and relief of homelessness and sustainment of accommodation. This role requires a strong background in people, performance and data management. The team leader will be managing and supporting a team of Housing Coaches alongside the Service Manager. The role requires candidates to support the team with casework management to deliver high quality and person-centred support and ensure they progress towards ending their homelessness. They will prepare contract monitoring information and ensure all client data and outcomes are accurate and of good quality. The Team Leader will also be dealing with property procurement and landlord liaison. Candidates are expected to create effective relationships with a range of stakeholders including the local authority, landlords and other Crisis and community services to maximise opportunities for clients. The team leader will deputise for the Service Manager. 

About you
You will be have demonstrable experience of managing people and achieving contract outcomes. The right person will need to communicate and advocate effectively and have excellent administrative and organisational skills. Your approach needs to be flexible and pro-active to provide a supportive and motivational environment to the team and maintain a sharp focus on high quality service delivery. This is an exciting opportunity for someone with strong interpersonal and contract management skills, who shines at working on different aspects of service delivery simultaneously, to join a focused and ambitious team and work in a busy and stimulating environment. 

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness. 

Working at Crisis 

As a member of the team you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
  • Mandatory pension scheme, with an employer contribution of 8.5%  
  • 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.  

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 25th July 2021 (at 23:59).


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Recruitment team will contact you to discuss how we can help.  

For more information about our work please visit: 


To see our work in action please visit: 




 Registered Charity Numbers: E&W1082947, SC040094 


The closing date for this job has now passed.