Work and Learning Coach

Location: Birmingham

Salary: £20,302 (£33,837 FTE) per year

Employment type: Fixed Term

Department: Client Services

Division: Skylight Birmingham

Hours per week: 21

About us
Crisis works throughout Birmingham, offering advice, support and access to training and employment opportunities for people experiencing homelessness. 
About the role
The role of the housing coach is a part time, parental cover contract located within the Crisis Birmingham Skylight. You will be required to provide high quality information, advice and guidance, as well as coaching and support, to people who are currently homeless or at immediate risk of homelessness. The role will require a high level of employment & skills sectors which you will use to provide direct support to members, as well as support to the rest of the skylight staff on more complex and protracted housing enquiries.
About you
To be successful in this role you must have:
•    Experience of providing direct support to people experiencing homelessness.
•    Extensive knowledge of employment and skills sectors, as well as knowledge of information, advice & guidance that directly supports people experiencing homelessness into work.
•    Good knowledge of welfare benefits, in particular in relation to employment 
•    Ability to use own initiative and proactively contribute to the effective provision of a homelessness service
•    Excellent interpersonal skills with a high level of written and communication skills, and the ability to break down and deliver complex information

We want Crisis to be an inclusive employer which reflects our members and communities we work in. We want to offer development opportunities for everyone regardless of their gender, ethnicity, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis

As a member of the team you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

Crisis staff have the opportunity to join our staff diversity networks which aim to champion issues across the organisation, enable staff to be their authentic best selves and contribute to making crisis a truly diverse organisation. We have five staff diversity networks which include, Black, Asian and Ethnic people, LGBTQ+ people, those with lived experience of homelessness, women at Crisis and disability awareness.

How to apply

If this sound likes the opportunity for you, please click on the ‘Apply for job’ button below.

Closing date: 4th July 2021 (23:59)

We welcome applications from people who identify as neurodiverse and want our recruitment to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and one of our recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:

Registered Charity Numbers: E&W1082947, SC040094