Information Systems Lead (Volunteering)

Location: London

Salary: £41,820 per annum

Employment type: Fixed Term

Department: Organisational Development

Division: Volunteering

Hours per week: 35

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.  

This role is central to delivering the key volunteering systems to colleagues and volunteers across Crisis. You will be joining a dynamic and hardworking central Volunteering team who are committed to delivering a sector leading volunteer experience.

We work with partners across sectors, working together to end homelessness for good through driving income, supporter engagement and creating opportunities for people experiencing homelessness. Our volunteering offer plays a key role in this and is a part of a multi-year, cross-organisational transformation programme with a vision to harness the power of data, digital and technology to help us end homelessness sooner.   

About the role
As Information Systems Lead (Volunteering) you will be part of a progressive and supportive central volunteering team while leading on the development, deployment and upkeep of volunteering related systems, including legacy systems being replaced by a new VMS.  

You will:
•    Lead on data, digital and technology volunteering projects that significantly improve the quality of our volunteering offer
•    Ensure that data quality is of the highest standard possible
•    Provide support to colleagues across fundraising, retail and client services to use systems effectively

•    As a systems expert, lead, coach and communicate how systems are best deployed to ensure a seamless journey for volunteers while providing staff with ease of use and functionality   

​​​​​​​This is a fixed term role for 2 years.

About you

To be successful in this role you will need to be positive, collaborative and an able communicator.  We are looking for candidates who can coach and empower, build knowledge of best practice with business systems and deliver the very best support to staff supporting volunteers as well as volunteers themselves.   We need the support of someone comfortable with managing multiple projects, creating and supporting new processes and volunteer journeys and providing the highest quality of service for our staff and their teams.  

The right candidate will be someone who wants to be part of ending homelessness, and understands that providing volunteers with the platform to give their best is essential to that. You have experience of managing the use of a CRM system and ideally experience of technology change projects, with demonstrable experience in eliciting requirements, scoping change and user adoption. Acting as a bridge between the Technology and Volunteering team, your ability to translate complex user needs into technical requirements will enable you to plan, manage and coordinate improvements to current and future business processes, and operational systems.

​​​​​​​​​​​​​We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.  

Working at Crisis 
As a member of the team you will have access to a wide range of employee benefits including: 
•    Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
•    Mandatory pension scheme, with an employer contribution of 8.5%  
•    25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.    

How to apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 5th June 2022 (at 23:59)

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.  
For more information about our work please visit: 
To see our work in action please visit: 
 Registered Charity Numbers: E&W1082947, SC040094 


The closing date for this job has now passed.