Learning Coordinator - Intensive Case Management (ICM)

Location: London

Salary: £39,916 per annum

Employment type: Permanent

Department: Client Services

Division: Skylight London

Hours per week: 35 per week

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to be joining Crisis’ Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with'. We are a values driven organisation with members at the heart of what we do.

About You 
Do you want to contribute to making a difference to the lives of those affected by homelessness? Crisis is recruiting for a Learning Coordinator to develop and deliver an engaging and varied programme for members in London. This is a great opportunity that will give the post holder the chance to deliver activities as well as planning and overseeing the delivery of high-quality programmes that will support members to leave homelessness for good. We are looking for somebody with experience of coordinating and delivering a high-quality education offer. Someone who can demonstrate their ability to coordinate a team to deliver an innovative and accessible learning programme that meets the needs of our members.

About the role 
The role will focus on coordinating and delivering a high-quality blended learning programme whilst working closely with the tutor team and the Learning Manager. Provide line management and support for the tutor team, liaise with external partners and awarding bodies where necessary. You will coordinate a flexible, person-centred learning programme for members who are experiencing homelessness. You will coordinate and support the delivery of innovative learning solutions to meet the needs of people affected by homelessness. An understanding of a trauma informed approach to learning and a willingness to support members to access learning at their own pace.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age.  

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including: 
•    Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
•    Mandatory pension scheme, with an employer contribution of 8.5%  
•    25 days’ annual leave which increases with service to 28 days  
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  
We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.  

How To Apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team on jobs@crisis.org.uk 

Closing date: Sunday 1st August 2021 (at 23:59)


We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Recruitment team will contact you to discuss how we can help.  
For more information about our work please visit: 
To see our work in action please visit: 
Registered Charity Numbers: E&W1082947, SC040094 


The closing date for this job has now passed.