Engagement and Assessment Worker

Location: Brent

Salary: £38,552 per annum

Employment type: Permanent

Department: Client Services

Division: Skylight Brent

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a values driven organisation with members at the heart of what we do.

About the role

Working in a psychologically informed way, you will establish an open, trusting and strengths based professional relationships with members. You will be the first point of contact for new members and will conduct a sensitive assessment of their needs, provide advice and guidance and refer them on to relevant support within or outside Crisis.

You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.

About you

We are looking for an experienced, skilled and highly organised person to join the team as an Engagement and Assessment Worker. Offering high quality support, advice and information you will be able to make sound decisions on whether a member needs further support and which team or organisation is best placed to deliver that.  Ability to liaise with external organisations essential. 

You will be joining a highly experienced, motivated and supportive team seeking to improve the quality of life of people experiencing homelessness in London.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
  • Mandatory pension scheme, with an employer contribution of 8.5%  
  • 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.  

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 10th October 2021 (at 23:59)


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Recruitment team will contact you to discuss how we can help.  

For more information about our work please visit: 


To see our work in action please visit: 




Registered Charity Numbers: E&W1082947, SC040094 


The closing date for this job has now passed.