Involvement and Impact Manager

Location: London

Salary: £49,662 per annum

Employment type: Permanent

Department: Innovation and Enterprise

Division: Innovation and Enterprise

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Impact and Involvement Team has undergone recent changes following consultation, developing from the Enterprise Training team. We’re looking forward to starting out in our new expanded role across the organisation. This Involvement and Impact Manager role will head up this team, ensuring that we deliver excellent training opportunities for members across our suite of businesses as well as supporting those members looking to take steps into self-employment and entrepreneurship.

About the role

As Involvement and Impact Manager, you will be leading the team in creating and developing progression pathways for members looking to gain skills and experience across our Enterprise and Innovation department, from our shops and café through to supporting people into self-employment with our Changing Lives grant. You’ll work alongside our client services department and with members to sustainably end people’s homelessness through designing and supporting the team to develop meaningful progression opportunities and new external partnerships.

About you

Short version: To be successful in this role you will be an empathetic leader who has experience in the development of new services to support people who might be vulnerable. These services will have been developed alongside those people to ensure that any outcomes are meaningful and effective. You’ll be a keen collaborator both internally and externally and excited to develop new services in line with our exciting digital transformation project.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis

As a member of the team you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 17th October 2021 (at 23:59)


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

 To see our work in action please visit:

 Registered Charity Numbers: E&W1082947, SC040094


The closing date for this job has now passed.