Senior Internal Communications Officer

Location: London

Salary: £39,543 per annum

Employment type: Permanent

Department: Organisational Development

Division: Internal Communications

Hours per week: 35 hours per week

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

  About the role

As Senior Internal Communications Officer, you’ll be joining a small but growing internal communciations team and will play a key role in Crisis’ service development programme, supporting a directorate of approx. 400 staff as they transition to a new way of working.

You’ll lead on translating the vision for the programme into a compelling narrative and internal communications and engagement plan to inspire and motivate staff across the directorate.

You’ll work with colleagues in the Internal Communications team to make sure that staff across the organisation have a clear understanding of the vision for the programme and what it means for Crisis’ staff and members.

You’ll also contribute to the wider work of the Internal Communications team, supporting staff engagement as a whole and working to meet the team’s priorities for 2021/22.

About you

As a key stakeholder in the services development programme, you’ll have sound knowledge of Crisis’ broader strategic aims and workstreams and will help to make sure the programme dovetails into these.

In addition to supporting the programme, you’ll also support non-programme communications and updates into and out of the directorate, building a two-way approach to communications and engagement.

You will be a confident communicator, with experience of working in a communications role either as a manager, lead or partner. You’ll be a strategic thinker with experience of leading change communications and will be driven to support Crisis’ mission to end homelessness.

In this role, you will report into the Head of Internal Communications but will be accountable to the Director of Services Development for programme associated work.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis

As a member of the team you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Wednesday 29th September (at 23:59)

Interviews will be held on Monday 11th – Tuesday 12th October 2021


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help. ​​​​​​​

For more information about our work please visit:

To see our work in action please visit:[DS1]

 Registered Charity Numbers: E&W1082947, SC040094