Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis is working with people and organisations across Merseyside to end homelessness. This roles offers the opportunity to support our busy team to do this.
About the role
As Initial Contact & Engagement Advisor, you will be the first point of contact for people coming to the service including members, visitors, volunteers and staff. You will carry out an initial assessment of needs and ensure people are referred to the internal team or external service they need.
This is a fixed term role for 12 months.
To be successful in this role you will have/be:
Calm when working with individuals with a range of needs
Confident in signposting people to the appropriate pathway or service and providing initial advice
Adaptable to changing priorities and members’ needs
Administrative experience supporting a busy team in a customer-focused manner
We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.
Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
Mandatory pension scheme, with an employer contribution of 8.5%
25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 10th October 2021 at 23:59
Interviews will be held on the 27th October 2021
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email firstname.lastname@example.org and our Recruitment team will contact you to discuss how we can help.
For more information about our work please visit:
To see our work in action please visit:
Registered Charity Numbers: E&W1082947, SC040094