Initial Contact and Engagement Advisor

Location: Merseyside

Salary: £24,793 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Merseyside

Hours per week: 35

About us 

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

Crisis is working with people and organisations across Merseyside to end homelessness. This roles offers the opportunity to support our busy team to do this.  

About the role 

As Initial Contact & Engagement Advisor, you will  be the first point of contact for people coming to the service including members, visitors, volunteers and staff. You will carry out an initial assessment of needs and ensure people are referred to the internal team or external service they need.  

This is a fixed term role for 12 months. 

About you 

To be successful in this role you will have/be:  

  • Calm when working with individuals with a range of needs 

  • Confident in signposting people to the appropriate pathway or service and providing initial advice 

  • Adaptable to changing priorities and members’ needs 

  • Administrative experience supporting a busy team in a customer-focused manner 

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness. 

Working at Crisis 

As a member of the team you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  

  • Mandatory pension scheme, with an employer contribution of 8.5%  

  • 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.  

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 10th October 2021 at 23:59 

Interviews will be held on the 27th October 2021 



We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.  


For more information about our work please visit: 


To see our work in action please visit:[DS1]  

Registered Charity Numbers: E&W1082947, SC040094 



The closing date for this job has now passed.