Housing Coach

Location: Newcastle

Salary: £33,837 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Newcastle

Hours per week: 35

About us 

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Newcastle are a dynamic innovative team that go the extra mile to support people out of their homelessness for good. Our experienced and diverse team work closely to provide a wraparound service that is personally tailored to individual needs. Our innovative education, employment, housing and well-being services address individual needs and help homeless people transform their lives.

We are currently looking for a Housing Coach to offer high quality information, advice and guidance to support Crisis Skylight Members out of homelessness. This is a fixed term role for 12 months (with possible extension), working 35 hrs a week, primarily in our office in the centre of Newcastle, although there may be some outreach work required.

About the role

Through our research work and our direct services, we have identified that it is increasingly challenging for our clients to find, secure and maintain stable housing and that the amount of support available for them is in decline.

As a Housing Coach, you will help prevent homelessness wherever possible by enabling members to remain in accommodation and identify suitable new options where necessary. You will take responsibility for the assessment of a members’ readiness to sustain independent accommodation and agree objectives and action plans for property searches, liaising with landlords and housing providers to ensure the smooth running of tenancies.

The role requires you to be flexible in your approach. You will manage a caseload, working on a one to one basis and in small groups. This requires a large amount of self-management and a capacity to work both independently and communicate effectively with the wider team, using various methods, to move people through their journey out of homelessness.

About you

This role will suit someone who has extensive experience and knowledge of the housing and homelessness sector this could be in other charities or public sector.

To succeed in your application, your approach needs to match our organisational values and you will have:

• extensive knowledge of housing and homelessness legislation, the housing sector and the benefits system to your role
• the ability to communicate and advocate effectively and maintain appropriate professional boundaries and relationships with clients and partners
• experience in engaging and working with vulnerable and hard to reach people
• be able to develop and deliver a high-quality coaching and IAG service for homeless and vulnerably housed people
• be creative when co-producing progression plans and providing support and motivation to help members achieve their goals.

We believe diversity is a strength and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness. ​​​​​​​

Working at Crisis 
As a member of the team you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
  • Mandatory pension scheme, with an employer contribution of 8.5%  
  • 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  
How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Monday 1st November 2021 (at 23:59) ​​​​​​​

Interviews will be held on Monday 15th November.

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and one of our Recruitment team will contact you to discuss how we can help. 

For more information about our work please visit: 


To see our work in action please visit: 




Registered Charity Numbers: E&W1082947, SC040094