Progression Coach x2

Location: Newcastle

Salary: £27,070 - £33,837 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Newcastle

Hours per week: 28-35

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Newcastle are a dynamic innovative team that go the extra mile to support people out of their homelessness for good. Our experienced and diverse team work closely to provide a wraparound service that is personally tailored to individual needs. Our innovative education, employment, housing and well-being services address individual needs and help homeless people transform their lives.

We are currently looking for two Progression Coaches to offer high quality information, advice and guidance to support Crisis Skylight Members out of homelessness. This is a fixed term role for 12 months (with possible extension).  One vacancy being full time (35 hours) and the other being part time (28 hours). Primarily based in our office in the centre of Newcastle, although there may be some outreach work required.

About the role

As a Progression Coach, you will provide high quality coaching, signposting, information, advice, guidance and appropriate support in relation to housing to members by providing a safe, welcoming, supportive and non-judgmental environment for members to progress.

The role will involve managing your own caseload and working with external partners.

About you

As the ideal candidate you will be experienced in engaging and working with vulnerable and hard to reach people. You will need to advocate effectively and maintain appropriate professional boundaries. You will have demonstrable experience of working within a coaching model of service delivery and in managing emergency interventions when applicable. You will be creative, working around constraints and challenges in an innovative way, utilising your exceptional decision-making skills.

We believe diversity is a strength and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness. ​​​​​​​

Working at Crisis 
As a member of the team you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
  • Mandatory pension scheme, with an employer contribution of 8.5%  
  • 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

​​​​​​How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Monday 1st November 2021 (at 23:59) ​​​​​​​

Interviews will be held on 17th and 18th November. 

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and one of our Recruitment team will contact you to discuss how we can help. 

For more information about our work please visit: 

To see our work in action please visit: 

Registered Charity Numbers: E&W1082947, SC040094