Housing First Coach

Location: London

Salary: £38,552 per annum

Employment type: Permanent

Department: Client Services

Division: London-wide Services

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to join the Housing First team, a service which offers open-ended, flexible and intensive support to people who face multiple disadvantages. This role offers an exciting opportunity to deliver person-centred, flexible, open-ended packages of support, advice and assistance to people who have long histories of homelessness so that they can access and maintain a safe and secure home of their own.

About the role

As a Housing First Coach, you will deliver high quality, person-centred support, using psychologically and trauma informed approaches, in line with Housing First principles. You will establish open and trusting relationships with people who have had long histories of homelessness or in temporary/insecure accommodation, enabling them to access and sustain accommodation and enable them to exercise choice and control over their lives.

About you

To be successful in this role, you will be a self-starter, flexible and have experience of working collaboratively as part of a team and with internal and external partners. You may have a background in adult safeguarding, drug or alcohol recovery services, mental health or housing support and have significant experience of working within a multidiscipline setting with the ability to create strong professional relationships and creative solutions. You will have experience of working with people who have faced severe and multiple exclusion and who may have complex needs; with an understanding of the needs of people who have been homeless for long periods of time. You will be willing and able to provide practical assistance with moving into and maintaining a home – including direct help where necessary with tasks such as shopping, budgeting, cooking and cleaning.

You will also have a knowledge of Housing First and Housing Led approaches and the ability to work within a psychologically informed approach.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 
As a member of the team you will have access to a wide range of employee benefits including: 

 - Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
 - Mandatory pension scheme, with an employer contribution of 8.5%
 - 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How To Apply 

If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.

Closing date: Sunday 28th November 2021 (at 23:59)

Interview date: Monday 6th/Tuesday 7th December 2021


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Recruitment team will contact you to discuss how we can help.  


For more information about our work please visit: 



To see our work in action please visit: 




Registered Charity Numbers: E&W1082947, SC040094 



The closing date for this job has now passed.