Retail Systems Analyst

Location: London

Salary: £41,500 per annum

Employment type: Permanent

Department: Innovation and Enterprise

Division: Technology and Data

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

About the role

As Retail Systems Analyst, you will help support and shape the use of new and existing systems and technologies in our Enterprise and Innovation (E&I) team. You’ll provide the technical expertise to advise, support and enable the use of technology (notably retail technology such as EPOS and E-Commerce) as well as the management of data (and documents). Further, you’ll act as the bridge between digital, data and technology helping capture requirements and aligning work and priorities across both areas.

Should you want an informal discussion about the role, please email and we'll be happy to facilitate.

About you

To be successful in this role you will have a strong understanding of technology in a retail context, with tangible experience of managing EPOS and/or Ecommerce Systems. With a passion for staying at the cutting edge, you’ll build strong collaborative relationships across the organisation and with external providers, fostering a culture of positive change in relation to technology. You’ll also be adept at supporting end users, developing relevant collateral to support a system (user guides, process flows, for example), as well as capturing new and evolving requirements.   

You may have experience in; Business Systems Analyst, Application support, Retail Technology Analyst, Shopify, Tills, charity retail.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 20th Feb 2022 (at 23:59)


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:[DS1]

 Registered Charity Numbers: E&W1082947, SC040094


The closing date for this job has now passed.