Progression Manager

Location: Edinburgh

Salary: £42,866 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Edinburgh

Hours per week: 35

About us​​​
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Edinburgh provides support for people who are either homeless or at risk of homelessness.  We currently deliver our services both from our building and on an outreach basis.  Our aim is to end homelessness in Edinburgh and our unique service offers information, advice and guidance, coaching, and teaching & learning which has sustained and continued positive results for people we work with.

As a Progression Manager, you will join the Edinburgh skylight management team at an incredibly exciting time of internal change. We are currently reviewing the way that we deliver our client services nationally, and as Progression Manager you will be central to the design and implementation of our service offer in Edinburgh. Additionally, Crisis Skylight Edinburgh will be moving into a bespoke, member-focussed building in central Edinburgh in 2022.

About the role

As Progression Manager you will manage a team of staff who deliver 1-1 support and interventions aimed at ending or preventing the homelessness of our members.  You will work with the management team to ensure that our case management standards are embedded across the whole skylight. You will provide key management guidance and support to both the individuals on your team as well as the wider Skylight team. In addition, you will develop strong partnerships with statutory and voluntary sector organisations across Edinburgh. You will work collaboratively with the management team to ensure the support package for members is tailored to everyone to optimise their sustained route out of homelessness.

This is an 18-month fixed term contract

About you
To be successful in this role you will be an experienced operational manager with a proven track record of success working with vulnerable and excluded adults. The ability to lead by example, inspire and lead a multi-disciplinary team working with people with complex and enduring needs, as well as experience of developing external and internal partnerships to gain the most positive outcome for people using the service.  You will be driven to end homelessness, experienced in motivating and managing a team, be an active and positive contributor to our management team locally and able to provide insight and influence on both internal and external audiences. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Tuesday 7th December 2021 at 3pm. 

Interviews will be held on Monday 13th and Tuesday 14th December


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:

Registered Charity Numbers: E&W1082947, SC040094


The closing date for this job has now passed.