Progression Coach

Location: Merseyside

Salary: £33,837 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Merseyside

Hours per week: 35

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Merseyside provides innovative and exciting projects, opportunities and support for people who are at risk of being homeless from our Centre in Merseyside and in outreach settings across the Liverpool City Region. Our aim is to see homelessness ended in Merseyside and our unique service offers information, advice and guidance, coaching, teaching & learning which has sustained and continued positive results for people we work with. It is an exciting time in Crisis Skylight Merseyside as we support people out of homelessness for good in line with our 5-year strategic plan. 

About the role
The role of the Progression Coach is a full time role for an initial fixed term period of 12 months, located within the Crisis Merseyside Skylight. You will be required to provide high quality information, advice and guidance, as well as coaching and support, to people who are currently homeless or at immediate risk of homelessness that have a wide range
of support needs.

The role will require a high level of case management skills using a multi-disciplinary approach, which you will use to provide direct support to members, as well as support to the rest of the skylight staff on more complex and protracted housing enquiries.
About you
To be successful in this role you must have:

  • Experience of providing direct support to people experiencing homelessness, including those with multiple needs.
  • Extensive knowledge of homelessness, housing, and the employment and skills sectors, knowledge of information, advice & guidance that directly supports people experiencing homelessness into work.
  • A good knowledge and understanding of homelessness and legislation, welfare benefits and experience in supporting individuals to maximise their income and secure affordable accommodation.
  • A proven ability to form productive relationships with key stakeholder, mainstream and specialist health, housing, private landlord’s, social care, training, education and support services and enable individuals to access and navigate through these.
  • Ability to use own initiative and proactively contribute to the effective provision of a homelessness service
  • Excellent interpersonal skills with a high level of written and communication skills, and the ability to record, break down and deliver complex information

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 12th December 2021

Interviews will take place on: Monday 20th December 2021


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:

Registered Charity Numbers: E&W1082947, SC040094