Case Management System Consultant

Location: London

Salary: £37,609 per annum

Employment type: Permanent

Department: Client Services

Division: Regional Operations

Hours per week: 35 hours per week

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

About the role 

As Case Management System Consultant (known internally as Client Information Systems Consultant), you will help to support and further develop our case management system MAPS (Member Achievement and Progression System). MAPS is built on MS Dynamics 365 and SharePoint, and uses Power BI as a reporting tool. MAPS enables our staff to fully support the homeless people they work with while also providing data for service management and research.  

Your role will be to provide support to our 500+ users in our 11 Skylight Centres around the UK and to continue to develop the solution in line with their requirements and the evolving needs of Crisis as an organisation. You will be developing and implementing new customisations in Dynamics 365 and also developing reporting solutions and dashboards using Power BI. When new functionality is developed you will be involved in delivering training to end-users. 

The role can be based in any of our 11 Skylight Centres around the UK and will require some travel to all 11 Skylight Centres and occasional overnight stays. 

Should you want an informal discussion about the role, please email and we'll be happy to facilitate.

About you 

To be successful in this role you will have: 

  • demonstrable experience of developing solutions in Dynamics 365 and Power BI or experience of any CRM system 

  • strong knowledge of MS Office and SharePoint 

  • experience of working in a cloud-based environment 

  • ability to communicate with many different types of audience 

  • the ability to manage your own time 

If you lack technical experience of Dynamics or a similar CRM system but can demonstrate a strong background in working with people who are homeless and have strong general IT skills we would also welcome your application. Above all this, you will share our organisational values, which are central to all that we do. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  
  • Mandatory pension scheme, with an employer contribution of 8.5%  
  • 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: We will be scheduling interviews throughout the process. Please get in touch if you want an update on the closing date for this role.


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.  


For more information about our work please visit: 

To see our work in action please visit:[DS1]  

Registered Charity Numbers: E&W1082947, SC040094 


The closing date for this job has now passed.