Head of e-Commerce

Location: London

Salary: £55,000 per annum

Employment type: Permanent

Department: Innovation and Enterprise

Division: Innovation and Enterprise

Hours per week: 35 per week

About us 

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.  

Our Enterprise & Innovation team leads the charity’s commercial work and accelerates an end to homelessness through delivery of its entrepreneurship and innovation activities. We work with partners across sectors, working together to end homelessness for good through driving income, supporter engagement and creating opportunities for people experiencing homelessness. Our e-commerce offer plays a key role in this and is a part of a multi-year, cross-organisational transformation programme with a vision to harness the power of data, digital and technology to help us end homelessness sooner.   

Title:      Head of e-Commerce  

Salary:      £54,889 per annum 

Hours:  35 hours per week  

Location:     London (working from home is an option in line with Crisis’ homeworking policy – minimum of one day a week in the office) 

About the role 

We are exploring new ways to diversify our income and are looking for a strategic thinker with high commercial acumen to lead the development of our organisational-wide e-commerce strategy. We have committed to an ambitious 5-year retail expansion plan which will see the growth of our physical and online retail portfolio. As well as maximising the potential of this investment this role will advise and support the growth of existing e-commerce activity including our Fundraising, Furniture and Hospitality teams and lead the exploration into new areas for Crisis to develop.  

About you 

As Head of e-Commerce, you will have leadership and management experience in an e-commerce role – not necessarily within the charity sector. You will be an innovative thought leader looking to push boundaries and explore new opportunities to generate income. It is essential that you are a team player who is used to working in an agile working environment collaborating across functions. You will be a champion for the vision of maximising the potential of data, digital and technology to end homelessness. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  

  • Mandatory pension scheme, with an employer contribution of 8.5%  

  • 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: 16th January 2022 (at 23:59) 

Interviews will be held on 3rd & 4th February 2022 



We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Recruitment team will contact you to discuss how we can help.  


For more information about our work please visit: 



To see our work in action please visit: 




Registered Charity Numbers: E&W1082947, SC040094 


The closing date for this job has now passed.