Individual Supporters Officer x3

Location: London

Salary: £41,122 per annum

Employment type: Permanent

Department: Fundraising

Division: Individual Supporters

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The ambitious Individual Supporters Team at Crisis plays a key role in our successful and innovative Fundraising Programme – raising over £30m per year. The team is vital to the long-term income growth of the organisation, recruiting new individual supporters, and increasing the engagement of existing supporters through an audience-led communications programme of diverse channels and products.  

About the role

As Individual Supporters Officer (known internally as Individual Supporters Executive), you will lead on developing and delivering inspiring, innovative, and cost-effective Direct Marketing campaigns, informed by insight, to achieve increasing levels of net income from supporters through a planned programme of acquisition and development activities. You will also contribute to the analysis of the results and impact of all direct marketing activities.

About you

To be successful in this role you will be comfortable working in a fast-paced environment and passionate about working for a charity committed to ending homelessness. Your experience will include working across a variety of direct marketing channels to deliver a great experience for supporters. You will be able to work on your initiative, and have a strong proactive approach to project management, especially at the moment whilst we are working from home.

This role will suit someone creative, organised, and committed to the vision, mission, and values of Crisis. 

You may have experience in direct marketing or individual giving fundraising.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: 16th January (at 23:59)

Interviews will be held Monday 24th - Friday 28th January 2021


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:[DS1]

 Registered Charity Numbers: E&W1082947, SC040094


The closing date for this job has now passed.