Housing Coach

Location: Brent

Salary: £38,552 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Brent

Hours per week: 35

​​​​​​​About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Brent is currently recruiting a Housing Coach to join a successful and busy housing service supporting those homeless or at risk of homelessness in Brent. The Single Homeless Prevention Service (SHPS) is funded through the Life Chances Fund and Brent Council and is delivered in partnership with Crisis Brent and the UK’s leading investor in Social Impact Bonds, Bridges. SHPS is a payment by results service that supports local people with low to medium support needs who are homeless or at risk of homelessness to remain in their homes or access accommodation in the private rented sector. We receive referrals from Brent Council of individuals who are owed a relief or prevention duty by their local authority. SHPS conducts personal housing plans and supports clients with casework to relief or prevent homelessness and provides eight months’ tenancy sustainment support. SHPS works with ca. 500 individuals per year. The service works with a variety of statutory and voluntary organisations as well as a range of landlords to ensure beneficiaries receive timely and appropriate support to prevent and relief homelessness.

About the role

As a SHPS Housing Coach you will be working with individuals to prevent or relief homelessness by sourcing suitable and sustainable private rented sector accommodation. You will also support individuals to address any other support needs they may have which are a barrier to achieving their goals and ending their homelessness by linking them with relevant agencies. This role requires skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society.

This role is based on a 12 month fixed term with the potential to be extended.

About you

To be successful in this role you will have proven experience and skills in the following areas:

  • Demonstrating a pro-active and solution-focused approach to supporting individuals to end their homelessness and meeting key performance indicators of the service
  • Supporting people to prevent and relief homelessness by enabling access to suitable and sustainable accommodation
  • Liaising with a range of stakeholders effectively to achieve the best possible outcome for the people you work with (local authorities, DWP, landlords etc.)
  • Appetite and ability to working in a fast-paced and result focused environment
  • Excellent interpersonal, communication and admin skills to manage a client caseload and own workload

Working at Crisis

As a member of the team you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days

We believe diversity is a strength and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness. ​​​​​​​

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join Crisis, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 16th January 2021 (at 23:59)


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Recruitment team will contact you to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094


The closing date for this job has now passed.