Shop Manager
Shop - Hammersmith

Location: Shop - Hammersmith

Salary: £34,596 per annum

Employment type: Permanent

Department: Innovation and Enterprise

Division: Shops from Crisis

Hours per week: 40

About us  

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.  

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills, and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role  

We are recruiting for a shop manager to open and run our brand-new shop in Hammersmith, London. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness. 

As shop manager, you will lead a team of staff and volunteers to deliver an outstanding customer experience, creating a vibrant, fun place to shop, work and volunteer. You will have the autonomy to develop your shop and engage with the community, and will be expected to attract volunteers and donations locally. You will achieve ambitious sales and training targets, maximising the impact on our mission to end homelessness.  

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with a peer support group of shop managers and will have opportunities to build your own skills through training and development.  

We are also building a talent pool for upcoming new shops opening in London throughout 2022. Please indicate on your application if you would like to be considered for future roles.  

About you 

To be successful in this role you will be an experienced shop manager with a proven track record of leading teams and achieving sales results. You will have a genuine interest in charity retail and be seeking a challenge that stands out from other retail management roles. You will know how to manage and build Crisis’s reputation within the local community, and be committed to Crisis’s values and mission to end homelessness. 

You may have experience in: shop manager, store manager, charity shop manager, retail manager, charity retail 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.  

Working at Crisis  

As a member of the team, you will have access to a wide range of employee benefits including:  

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  

· Mandatory pension scheme, with an employer contribution of 8.5%  

· 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

How to apply  

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.  

Closing date: Sunday 23rd January 2022 (at 23:59)  

Interviews will be held in w/c 31st Jan 2022 


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.  

For more information about our work please visit:  

To see our work in action please visit:[DS1]  

Registered Charity Numbers: E&W1082947, SC040094 


The closing date for this job has now passed.