Structured Coach

Location: London

Salary: £38,552 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight London

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.

About the role

As a Structured Coach you will – Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationships with members. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting member wellbeing and development of resilience and interpersonal skills.

About you

We are looking for an experienced, skilled and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.

You may have experience in; You will be joining a highly experienced, motivated and supportive team seeking to improve the quality of life of people experiencing homelessness in London.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Wednesday 26th January 2022 (at 23:59)​​​​​​​


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:[DS1]

 Registered Charity Numbers: E&W1082947, SC040094


The closing date for this job has now passed.