Customer Service Assistant - Facilities Management

Location: London

Salary: £29,000 per annum

Employment type: Permanent

Department: Corporate Services

Division: Facilities Management

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

The Facilities Management Team look after all three of our London properties, providing valuable support and services to staff and volunteers across the organisation.  

About the role 

As a Customer Service Assistant (Facilities Management), you will be responsible for providing first line FM customer service to support Crisis staff and the wider organisation. Responding to internal requests via the FM helpdesk, email, phone, face to face or Teams. Helping to manage and maintain the three London properties to ensure staff are working in a clean, comfortable and safe environment.   

About you 

To be successful in this role you will have experience in providing a good level of customer service and administrative support as well as being a strong communicator. Working in a reactive role, you will need to be organised, adaptable, approachable and proactive.  

Good working knowledge of MS Office suite and generally IT literate. An interest in Facilities Management and providing a service would be beneficial to this role. 

You may have experience in; Customer Service, Facilities Management, Administrative Support, Health & Safety, Property, Procurement    

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  

  • Mandatory pension scheme, with an employer contribution of 8.5%  

  • 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 13th February 2022 (at 23:59) 

Interviews will be held W/C 21st February  


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.  

For more information about our work please visit: 


To see our work in action please visit:

Registered Charity Numbers: E&W1082947, SC040094 



The closing date for this job has now passed.