Deputy Service Manager

Location: Brent

Salary: £41,192 per annum

Employment type: Permanent

Department: Client Services

Division: Skylight Brent

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Brent is currently recruiting Deputy Service Manager (known internally as Housing Team Leader) to join a busy housing service supporting people experiencing homelessness or at risk of homelessness in Brent. The Single Homeless Prevention Service (SHPS) is funded through the Life Chances Fund and Brent Council and is delivered in partnership with Bridges, the UK’s leading investor in Social Impact Bonds. SHPS is a service within Crisis Brent.  SHPS supports local people with low to medium support needs who are homeless or at risk of homelessness to remain in their homes or access accommodation in the private rented sector. SHPS receives referrals from Brent Council of individuals who are owed a relief or prevention duty by their local authority. SHPS conducts personal housing plans, supports clients with casework to relieve or prevent homelessness and provides eight months tenancy sustainment support. SHPS currently supports around 400 people per year. The service works with a variety of statutory and voluntary organisations as well as a range of landlords to ensure beneficiaries receive timely and appropriate support to prevent and relief homelessness.

About the role

SHPS is a payment by results service based on outcomes around client assessments, prevention and relief of homelessness and sustainment of accommodation. This role requires a strong background in people, performance and data management. The Deputy Service Manager will be managing and supporting a team of housing coaches alongside the Service Manager. The role requires candidates to support the team with casework management to deliver high quality and person-centred support and ensure clients progress towards ending their homelessness. They will prepare contract monitoring information and ensure all client data and outcomes are accurate and of good quality. The Deputy Service Manager will also be dealing with property procurement and landlord liaison. Candidates are expected to create effective relationships with a range of stakeholders including the local authority, landlords and other Crisis and community services to maximise opportunities for clients.

About you

You will be have demonstrable experience of managing people and achieving contract outcomes. The right person will need to communicate and advocate effectively and have excellent administrative and organisational skills. Your approach needs to be flexible and pro-active to provide a supportive and motivational environment to the team and maintain a sharp focus on high quality service delivery. This is an exciting opportunity for someone with strong interpersonal and contract management skills, who shines at working on different aspects of service delivery simultaneously, to join a focused and ambitious team and work in a busy and stimulating environment. ​​​​​​​

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
  • Pension scheme with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
  • Enhanced maternity, paternity, shared parental, and adoption pay
  • Flexible working around the core hours 10am-4pm
  • And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 15th May (at 23:59)

Interviews will be held on the 23rd May.


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.

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The closing date for this job has now passed.