Crisis is the national charity for people who are homeless. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Oxford is located in the Old Fire Station in the centre of the city. It offers one to one coaching support from a team of coaches who work with people around their housing needs and anything else that will support them to end their homelessness. We are also now offering a rapid response service that aims to offer quick interventions on presentation to those needing immediate assistance and signposting.
Hours: Full-time, 35 hours per week
Location: Old Fire Station, Oxford OX1
About the role
As the Receptionist/Administrator, you will be based on reception as part of a dynamic team. This is a busy area where you will be supporting people who are homeless seeking advice, Skylight members, staff, Crisis volunteers, visitors and a steady stream of deliveries. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of the Old Fire Station. This role is building based.
To be successful in this role, you will have experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. The post holder will have an understanding of the issues faced by homeless people, with the ability to deal with challenging situations and individuals with a range of needs, in order to reach a positive resolution through a calm and confident approach.
You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building. You will have good organisational skills with an ability to deal effectively with conflicting priorities, and a good working knowledge of Microsoft Office (Word/Outlook/Excel).
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 22nd May (at 23:59)
Interviews will be held on the 30th and 31st May 2022
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email email@example.com and our Recruitment team will contact you to discuss how we can help.
For more information about our work please visit:
To see our work in action please visit:
Registered Charity Numbers: E&W1082947, SC040094