Critical Time Intervention Worker

Location: Merseyside

Salary: £34,514 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Merseyside

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis is committed to ensuring that people with lived experience of homelessness are involved in developing and delivering our services.

About the role
The role sits within a new bespoke Critical Time Intervention lite (CTI) team working across Liverpool City Region,

CTI is part of a housing-led response to ending homelessness. CTI is an evidence-based model, designed for times of transition for people who require support to navigate often fragmented systems. It uses a time limited case management approach to support people through a period of transition which works towards preventing and ending homelessness.

The model is strictly time limited and prescriptive in its application and Crisis’ CTI pilot will run close to the CTI principles. The timing of movement through the phases is defined by the Programme model.  

CTI consists of 4 main phases:

  1. Pre CTI: in which the relationship with the client is developed and their goals and ambitions are identified, (no timescale – could be days, months or years)
  2. Transition:  providing support & beginning to connect client to people and agencies that will assume the primary role of support and enable them to meet their goals (3 months)
  3. Try out: monitoring and strengthening support network and client’s skills (3 months)
  4. Transfer of care: terminating CTI and stepping right back (3 months)

The post holder will be working within the framework of CTI, supporting prison leavers from prison into accommodation, thus preventing homelessness on release from custody.

About you
To be successful in this role you will have experience of delivering person centred support with statutory and non-statutory services within the criminal justice system, offering coaching and mentoring, learning support and/or personal development training, ideally working to matrix standards.  You will also have an appreciation of delivering this within a time limited framework.​​​​​​​

You will demonstrate knowledge of issues affecting homeless or vulnerably housed individuals which could include mental illness, addiction, the benefit system and housing. Being committed to empowering homeless and vulnerably housed individuals is essential to this role.

Due to the nature of the role, it is essential that you have a valid driving licence and access to your own vehicle.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.​​​​​​​

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8% (subject to annual increase)
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. 

Closing date: Sunday 26th June (23:59)

Interviews: Friday 8th July


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and one of our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:


Registered Charity Numbers: E&W1082947, SC040094


The closing date for this job has now passed.