Case Management Team Leader

Location: London

Salary: £42,016 per annum

Employment type: Permanent

Department: Client Services

Division: London-wide Services

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

London-wide Services are now recruiting to the Christmas Case Management Team, who work across the Crisis at Christmas services in London and through an outreach-based approach thereafter. We work in a psychologically informed way, supporting guests to access accommodation and services during the Christmas period and into the New Year. We now seek to provide support to more people throughout the year, linking with Skylights and other external organisations and you will be integral to this piece of work. 

About the role

As the Team Leader, you will support the Team Manager to coordinate the engagement and delivery of high-quality coaching and progression activities for homeless and vulnerable adults from the London Christmas project. You will be working within an established team within London-wide Services, who are highly experienced, motivated and supportive. They provide flexible, person-centred support to people who are homeless or at risk of becoming homeless, assisting them to access accommodation and relevant services.

Through establishing internal and external partnerships and advocating where necessary, you will support guests to achieve their outcomes and move away from homelessness. You will hold a small caseload of members and support and advise case managers with their assigned members. You will receive regular supervision, reflective practice, and access to learning and development opportunities. Finally, you will be joining a team seeking to improve the quality of life of people experiencing homelessness in London. 

About You

To be successful in this role you will have experience of delivering or managing high quality information, advice and guidance, understanding the barriers faced by homeless people in accessing housing, education, training and employment. You will also have experience of managing and developing staff, including driving targets and allocating staff resources effectively.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

  • Pension scheme with an employer contribution of 8.5% 

  • 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave 

  • Enhanced maternity, paternity, shared parental, and adoption pay 

  • Flexible working around the core hours 10am-4pm 

  • And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.   

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 3rd July 2022 (at 23:59)

Interviews will be held on 19th July 2022


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.  

​​​​​​For more information about our work please visit:

To see our work in action please visit:

Registered Charity Numbers: E&W1082947, SC040094