Progression Coach

Location: Oxford

Salary: £34,514 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Oxford

Hours per week: 35

About us 

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Oxford is a building based service, we work with people who are at risk of homelessness or experiencing homelessness in Oxford city and the surrounding area.

Our services include progression and housing support, learning and arts activities. We offer IAG, 1-1 coaching, and the practical support needed to end homelessness for all those we support. We are looking for a fixed term post to support the Progression team focusing on the assessment and engagement of new members, and ensuring that new members feel welcome.

About the role

As Progression Coach you will be supporting members to overcome any barriers they face in achieving their goals and ending their homelessness. You help with immediate, acute needs and then provide ongoing support, advocacy and coaching. Such support may include liaising with other agencies and support services, e.g. local councils and drug & alcohol services, accessing accommodation, opening bank accounts and obtaining ID.

This role requires creativity, skilled delivery of psycho-social interventions, knowledge of the local homelessness services and multi-agency working.

Crisis uses a case management approach and the successful candidate will be expected to follow this including, agreeing Progression plans, completing safety and inclusion plans and outcome stars with members. It will also include attending reflective practice sessions and full team meetings.

This is a fixed term contract until December 2022

About you

To be successful in this role you will have:

  • A demonstrable track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness, social exclusion or other similar experiences.
  • Experience of delivering advice and guidance or coaching to complex needs individuals, ideally working to matrix standards
  • Knowledge of the issues affecting homeless people and knowledge of the relevant housing and homelessness legislation that influence prevention and ending homelessness, welfare benefits, and access and entitlements to specialist support services, health and social care
  • Ability to review and appraise the development of members and use this information to develop learning/ progression plans
  • Knowledge of issues affecting homeless people including mental illness, addiction, benefit system and housing
  • Excellent at networking and securing access to appropriate specialist support services for members to provide progression routes, with the ability to advocate for our members wherever necessary
  • Ability to identify, manage and minimise potential conflict situations

You may have experience in; Support Work, Homelessness & Housing Advice, Homelessness Outreach Worker, Complex Needs  

We are looking for this post to start as soon as possible.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
  • Pension scheme with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
  • Enhanced maternity, paternity, shared parental, and adoption pay
  • Flexible working around the core hours 10am-4pm
  • And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 3rd July 2022 (at 23:59)

Interviews will be held on the 11th and 12th July 2022


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:

 Registered Charity Numbers: E&W1082947, SC040094