Learning Manager

Location: Croydon

Salary: £47,988 per annum

Employment type: Fixed Term

Department: Client Services

Division: Skylight Croydon

Hours per week: 35

About us​​​​​​​

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Croydon engages individuals at every stage of their recovery from homelessness and provides support to ensure members homelessness is ended sustainably.

About the role

As a Learning Manager, you will be passionate about working in the charity sector and understand your role in ending and preventing the homelessness of members. We are looking for somebody who can demonstrate their ability to lead and manage teams to deliver a high-quality service while meeting the individual needs of our members.  As part of the management team at Crisis Skylight Croydon, you will have the commitment and drive to support the implementation of a central Vision whose end goal is to see as many people have their homelessness ended as possible through our person centred and psychologically informed Skylight offer. 

This is a fixed term role for 10-12 months.

About you

  • Excellent leadership and management experience and the ability to manage and lead a team of tutors and coordinators and work alongside other Operational Managers and the Skylight Director
  • Teaching experience and teaching qualification (highly desirable)
  • Experienced in quality assurance procedures including carrying out lesson observations and managing external accreditation
  • Experience of curriculum and programme design and an ability to deliver a learning offer that meets the needs of our members and contributes to ending their homelessness
  • Have an understanding/experience of working with marginalised and vulnerable people who face challenges around their situation and supporting your team to deliver person centred learning
  • Have experience of managing change within your role and leading and supporting teams through this process

You may have experience in;

  • Education and Training
  • Third Sector (Charity)
  • Leadership & Management
  • Change Management Programmes

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

  • Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
  • Pension scheme with an employer contribution of 8.5%
  • 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
  • Enhanced maternity, paternity, shared parental, and adoption pay
  • Flexible working around the core hours 10am-4pm
  • And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Monday 22nd August (at 23:59)

Interviews will be held on: Tuesday 6th September


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:


To see our work in action please visit:




Registered Charity Numbers: E&W1082947, SC040094