Internal Communications Officer

Location: London

Salary: £36,404 per annum

Employment type: Permanent

Department: Organisational Development

Division: Internal Communications

Hours per week: 35

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

​​​​​​​About the role

As Internal Communications Officer, you’ll be joining a small but growing internal communciations team and will play a key role in raising awareness and building engagement across a number of internal campaigns with a particular focus on culture, strategy, values and future ways of working.

You’ll work with stakeholders across our Organisational Development directorate to design audience- and insight-led communciations and engagement plans which help to raise awareness, increase engagement and build momentum around cultural change.

Alongside stakeholder and project support, you’ll also contribute to the wider work of the Internal Communications team, supporting staff engagement as a whole and working to meet the team’s priorities for the year(s) ahead.

You will report to the Head of Internal Communications and will be supported by peers across the Organisational Development directorate who will be able to share their expertise and knowledge, as well as help you to build your own network across the organisation.

About you

As a key stakeholder in a range of different projects you’ll have sound knowledge of Crisis’ broader strategic aims and priorities and will support alignment of activities across the organisation. You’ll be committed to strengthening the voice of staff from across Crisis and will be driven to support our mission to end homelessness.

You’ll be people-focused with great interpersonal skills and the ability to build and maintain strong working relationships at all levels of the organisation. A real team player, you’ll be able to influence a broad range of individuals and groups while remaining open and showing respect to the views and opinions of others.

You’ll be curious, creative and open to challenging the status quo – pushing us as a team and as an organisation to consider new ways to approach and deliver against our objectives.

You’ll have experience of working or volunteering within a communications or engagement role and are looking to develop your skills further.

About the team

Over the past 18 months, the Internal Communications team has grown from one to three and we’re really excited to be welcoming another two roles into the team. Crisis is a fast-paced environment and as a team we’re working on a number of specific projects, programmes and specialisms as well as providing ad hoc advice, guidance and support to colleagues across the organisation.

Our current areas of focus include equality, diversity and inclusion, wellbeing, future ways of working, values refresh and service changes within our Client Services directorate.

Our team is split between London and Edinburgh and while much of our work is done within the digital workspace, we aim to come together in-person every 8 weeks to help develop our relationships, share successes, problem-solve and plan for the future.

Our team is continuing to take shape and we love to try new ideas, both in terms of how we communicate and engage with others but also in how we work together. So, as well as stepping into a new role to support culture change at Crisis, you’ll also have the opportunity to help inform the structure of our team to make sure we’re the very best we can be.

If you have any questions about the role or would like an informal conversation, please get in touch with our Head of Internal Communications, Brooke Courtney at

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis

As a Crisis colleague, you’ll have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
  • Mandatory pension scheme, with an employer contribution of 8.5%
  • 25 days annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Wednesday 17th August 2022

Interviews are expected to be held week beginning 29 August 2022


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.

For more information about our work please visit:

To see our work in action please visit:

 Registered Charity Numbers: E&W1082947, SC040094