Shop Supervisor

Location: London

Salary: £23,986 per annum

Employment type: Permanent

Department: Innovation and Enterprise

Division: Shops from Crisis

Hours per week: 40

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.  

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills, and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work. 

About the role  

We are recruiting for a shop supervisor to join our growing group of charity shops. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness. 

As shop supervisor, you will support the shop manager and assistant shop manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.  

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression through training and development.  

This is a permanent role. You will be primarily based in one shop within London Zones 1-2; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short term basis.   

We are also building a talent pool for upcoming new shops opening in London throughout 2022. Please indicate on your application if you would like to be considered for future roles. 

About you 

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles, and will be looking to build a career in this sector.  You will be committed to Crisis’s values and mission to end homelessness. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.  

You may have experience in: shop supervisor, store supervisor, sales assistant, team leader, sales assistant, retail assistant, shop assistant, customer service, charity shop, charity retail. 

Working at Crisis  

As a member of the team, you will have access to a wide range of employee benefits including:  

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy  

· Mandatory pension scheme, with an employer contribution of 8.5%  

· 25 days’ annual leave which increases with service to 28 days  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.  

How to apply  

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.  

Closing date: Monday 22nd August 2022 (at 23:59)  

Interviews will be held in w/c 29th August 2022 


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment team will contact you to discuss how we can help.  

For more information about our work please visit:  

To see our work in action please visit:[DS1]  

Registered Charity Numbers: E&W1082947, SC040094