Initial Contact and Engagement Advisor

Location: Merseyside

Salary: £24,307 per annum

Employment type: Permanent

Department: Client Services

Division: Skylight Merseyside

Hours per week: 35

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Merseyside has been open since 2011 and has grown with the homelessness demand in the city. In these uncertain times, it’s vital that we continue to support our members and this role will be a front-line support.

About the role
As the Initial Contact and Engagement Advisor, you will be working within the reception and admin team and supporting our members through engagement and first contact. This is a varied role, and as well as working closely with our members you will also be involved in the support of the wider Crisis Skylight Merseyside team, and smooth running of the office.

About you
To be successful in this role you have experience working in customer service, administration and will ideally have worked with complex individuals in a front-line capacity.

As a member of the team you will have access to a wide range of employee benefits including:

  • Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
  • Mandatory pension scheme, with an employer contribution of 8.5% 
  • 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

If you need to request an application in an alternative format, please contact the Recruitment Team on 

Closing date: Sunday 22nd November 2020 (at 23:59)

Interviews will be held on Wednesday 2nd December and Thursday 3rd December 2020

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.


The closing date for this job has now passed.